Frequently Asked Questions
Answers to common questions about ordering, delivery, returns and support at Urban Focus.
Orders & Payment
We accept PayFast secure checkout including credit and debit card, Instant EFT, Apple Pay, Google Pay and manual EFT bank transfer. All prices on the website are shown in South African Rand (ZAR) and include VAT where applicable.
Yes. VAT invoices are supplied for business, corporate, government and registered customer orders. Include your company details at checkout or request an invoice when placing a B2B quote.
Yes. Use our Request a Quote or Upload RFQ options for bulk orders, corporate procurement and project pricing. Our team will respond with a formal quotation including VAT and delivery options.
Delivery
Yes. Urban Focus delivers IT products across South Africa including Johannesburg, Cape Town, Durban, Pretoria, Centurion and regional areas via trusted couriers.
Standard courier delivery is charged at a flat rate on most orders. Free delivery may apply on orders above the threshold shown at checkout. Large or heavy items may require a manual shipping quote.
In-stock items typically ship within 1–3 business days. Delivery time depends on your location and courier schedules. You will receive tracking details once your order has been dispatched.
Returns & Warranty
Defective, damaged or incorrectly supplied items may be returned within 7 calendar days of delivery, subject to our returns policy. Products must be unused and in original packaging where applicable. See our Returns page for full details.
Yes. Products are supplied with manufacturer warranty where applicable. Warranty terms vary by brand and product type. See our Warranty Terms page or contact us for support on a specific item.
Products & Support
Urban Focus supplies genuine IT products from authorised distribution channels. We stock leading brands including networking, CCTV, laptops, servers and software licensing for business and installer customers.
If an item is temporarily out of stock you can use the Notify Me form on the product page, request sourcing via our Source a Product page, or contact us for an expected availability date.
Yes. Urban Focus supports corporate, government, education and installer customers with bulk pricing, formal quotes, RFQ processing and dedicated account support.
Contact us by phone, email or the Contact page on our website. Our team is available during business hours to assist with orders, quotes and product enquiries.
Still need help?
Our team can assist with product selection, quotes, order tracking and after-sales support.